tag:status.inspectorio.com,2005:/historyInspectorio INC Status - Incident History2024-03-29T05:22:50ZInspectorio INCtag:status.inspectorio.com,2005:Incident/196199342024-01-05T10:48:59Z2024-01-05T10:48:59ZUnable to access RISE and Docuflow<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> UTC</small><br><strong>Resolved</strong> - Our Engineering Team confirmed that the issue impacting RISE and Docuflow has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. <br /><br />We thank you for your patience regarding this matter.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Monitoring</strong> - Our Engineering Team has implemented the fix and is monitoring the situation.<br /><br />We will post an update as soon as this is fully resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Investigating</strong> - Our Engineering Team is investigating an issue with RISE and Docuflow. At this time, users may be unable to log in to both platforms. <br /><br />We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/184322772023-09-08T11:14:49Z2023-09-08T11:14:49ZAccessibility and Performance Issues with Sight, Rise, DocuFlow<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting our web and mobile services has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Update</strong> - Mobile services (reports upload functionality) are back to normal. We will post an update as soon as this has been fully resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Update</strong> - Users should now be able to log-in to the platforms. However, our engineering team identified that mobile services (reports upload functionality) are still impacted. We will post an update as soon as this has been fully resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the accessibility and performance issues and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Identified</strong> - Our engineering team has identified the issue and is currently working on a fix.<br /><br />We'll provide further updates once the fix has been deployed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with multiple platforms. At this time, users may experience being unable to access Sight, Rise, and DocuFlow. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/183205392023-08-30T13:28:20Z2023-08-30T13:28:20ZRise Web Platform Accessibility Issues<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:28</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you once again for your patience.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Update</strong> - Our SRE Team has proceeded with the hotfix on istio. CN users can now login via Toolkit.<br />Rise team is working on delivering the new version of frontend to production for a permanent fix. More details to be shared soon.<br /><br />Meanwhile, we appreciate your patience and support for bearing with us. Thank you!</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Monitoring</strong> - The fix has been applied on Rise production environment. We are still monitoring the issue and also performing a fix verification. Next update will be shared in 10 minutes. Thank you for your patience and apologies for any inconvenience this may have caused.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:59</var> UTC</small><br><strong>Investigating</strong> - We’re currently investigating reports of a potential service interruption with the Rise platform. We will post another update as soon as we learn more.</p>tag:status.inspectorio.com,2005:Incident/176980102023-06-27T11:17:59Z2023-06-27T11:17:59ZErrors on Sight Mobile (Android)<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting Sight Mobile (Android) has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the issues with Sight Mobile (Android) and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with Sight Mobile on Android. At this time, users may experience errors when starting or uploading an inspection. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/173754782023-05-26T09:46:31Z2023-05-26T09:46:31Z'Failed to Fetch' error on RISE<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has reverted the last release. The production memory consumption is going back to normal. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Update</strong> - Our engineering team has increased resources which allows users to log-in normally. The team is looking into reverting the latest changes to make Rise more stable. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the issue with Rise and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>08:56</var> UTC</small><br><strong>Update</strong> - Users should be able to log into the RISE platform now. Our engineering team is working on stabilizing the system and will provide another update once the issue has been fixed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>08:35</var> UTC</small><br><strong>Identified</strong> - Our engineering team has identified the issue currently preventing users from accessing the RISE platform.</p>tag:status.inspectorio.com,2005:Incident/168989672023-04-18T07:37:34Z2023-04-18T07:37:34ZUsers unable to upload report from mobile<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>07:37</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting Sight mobile has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>07:29</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the issues with Sight mobile and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with Sight mobile. At this time, users may experience being unable to upload inspection reports. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/167514952023-04-04T19:02:35Z2023-04-04T19:02:35ZUsers are Unable to Open or Export CAPA from SIGHT Web<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting CAPA from SIGHT Web has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:57</var> UTC</small><br><strong>Monitoring</strong> - The fix has been released to the test environment. We monitor the issue and perform a fix verification > PASS.<br />Deploying the fix to Production</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Identified</strong> - Our Engineering Team identified an issue with SIGHT. At this time, users may experience issues with opening or exporting CAPA.<br /><br />We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/166129822023-03-23T02:24:11Z2023-03-23T02:24:11ZUsers Not Receiving Email Notifications Shared via Sight Mobile<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Resolved</strong> - Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. <br /><br />We thank you for your patience regarding this matter.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:23</var> UTC</small><br><strong>Update</strong> - Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. <br /><br />We thank you for your patience regarding this matter.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:09</var> UTC</small><br><strong>Monitoring</strong> - Our Engineering Team has implemented the fix and is monitoring the situation.<br /><br />We will post an update as soon as this is fully resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:33</var> UTC</small><br><strong>Identified</strong> - Our Engineering Team has identified the root cause about an issue with SIGHT. Currently, users may experience not receiving email notifications when inspections are shared via the Sight Mobile App. <br /><br />We apologize for the inconvenience. Our team is actively working on the fix.</p>tag:status.inspectorio.com,2005:Incident/164708322023-03-13T11:03:14Z2023-03-13T11:03:14ZInspection Details Accessibility in Sight<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting Sight has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Update</strong> - The issue has been mitigated. We are starting to receive confirmation that users are now able to access Inspection Details in the system. We will post an update as soon as this has been fully resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the issue with Sight and is monitoring the situation. We will post an update as soon as this has been fully resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:34</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with Sight. At this time, users may experience unresponsiveness when clicking on Inspection IDs or trying to access Inspection Details. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/136655172022-11-24T06:25:41Z2022-11-24T06:25:41ZRISE Unable to Login Issue: Failed to Fetch<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:25</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved. RISE users should now be able to log in successfully to the platform.<br /><br />Our team confirmed all operation is back to normal.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:20</var> UTC</small><br><strong>Monitoring</strong> - The fix has been applied to the RISE production environment. We are monitoring the issue and performing a fix verification.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:18</var> UTC</small><br><strong>Update</strong> - Our Infrastructure Team helped to restart the postgres database, users should be able to login now. We are monitoring the system.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Identified</strong> - Our Engineering Team has identified the issue and is actively working on a fix.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>06:04</var> UTC</small><br><strong>Investigating</strong> - Our Engineering Team is investigating an issue with RISE. At this time, users may experience unable to log in to the platform.<br /><br />We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/131097182022-11-15T07:10:41Z2022-11-15T07:10:41ZMobile Login Issue: Session Expired<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>07:10</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved and verified.<br /><br />The incident has been identified as a configuration issue occurred from CloudFlare side. We have updated our own configuration to resolve the issue, and is currently working on developing a long term fix. <br /><br />We thank you for your patience in bearing with us. If there are further questions and/or requests about this incident, please feel free to reach out to our Support Team at Support@Inspectorio.com.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>Monitoring</strong> - The fix has been applied on production environment. We are monitoring the issue and perform a fix verification. Next update in 15 minutes - at 2.15pm GMT+7.<br /><br />Thank you for your patience and for bearing with us.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>06:56</var> UTC</small><br><strong>Identified</strong> - The root cause has been identified.<br /><br />We have identified the issue with the configuration in Cloudflare firewall that prevents some of the requests to reach through to us, which caused the incident.<br />Preventive: SEC will review the current firewall rules to prevent it from happening again.<br /><br />Our Engineering team has already started to work on a fix and we'll share another update soon.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>06:49</var> UTC</small><br><strong>Update</strong> - We are still investigating the issue.<br />Impact scope: Android users will experience disruptions of service when they attempt to upload reports due to a session timeout issue. There is no identified cases with iOS users as of this moment.<br />Our internal user was able to replicate the issue on Android, and we are taking a deeper look into the logs.<br />Next update will be at 2:00pm GMT+7`</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>06:36</var> UTC</small><br><strong>Update</strong> - Currently all the affected users are reporting problems from their Android devices, no report coming from iOS so far. Internal users are attempting to replicate the issue, not yet reproducible. We will post another update as soon as we learn more.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Investigating</strong> - Our Engineering team is investigating an issue with Sight Mobile App. At this time, users may experience trouble logging in and some Android users reported that they are experiencing Session Expired issues. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/112965372022-09-28T09:06:04Z2022-09-28T09:06:04ZLogin Issues with RISE<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting RISE has been resolved. If you continue to experience problems, please contact our support team via e-mail at rise-support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has implemented a fix for the issues with RISE and is monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Identified</strong> - Our engineering team has identified the issue and is currently working on a fix. We'll continue to provide updates on the issue.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:31</var> UTC</small><br><strong>Update</strong> - The issue has been mitigated and users should be able to log-in and navigate through the RISE platform. We'll continue to provide updates.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>08:04</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with RISE. At this time, users may experience being unable to log into the platform. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/110724732022-09-07T14:01:54Z2022-09-07T14:01:54ZLogin Issues with Sight and Rise<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting Sight and Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Update</strong> - Our engineering team has implemented a fix for the issues with Sight and Rise and are monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as the issue has been fully resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> UTC</small><br><strong>Monitoring</strong> - The issue has been mitigated and we are currently monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Investigating</strong> - We’re currently investigating a potential service interruption with SIGHT and RISE. We will post another update as soon as we learn more.</p>tag:status.inspectorio.com,2005:Incident/103664442022-06-21T08:20:52Z2022-06-21T08:20:52ZError on Mobile Inspections<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Resolved</strong> - Our service provider went through a large network issue impacting multiple services across the internet and has now implemented a fix for it. We see gradual recovery for all Inspectorio products. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:48</var> UTC</small><br><strong>Update</strong> - We are observing recovery across all products in affected locations. We are continuing to monitor the situation until full recovery. Thank you for your patience today. We will provide another update soon.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:28</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by our CDN provider (CloudFlare) and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:11</var> UTC</small><br><strong>Identified</strong> - Our service provider has identified the issue and is currently working on a fix.<br /><br />Our sincere apologies for the inconvenience.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:02</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some technical difficulties due to our CDN provider https://cloudflarestatus.com. We will update you as soon as we get this resolved.</p>tag:status.inspectorio.com,2005:Incident/99099892022-05-04T09:00:34Z2022-05-04T09:00:34ZInspectorio platforms (both RISE and SIGHT) and mobile applications are inaccessible<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Resolved</strong> - Our Engineering team has confirmed that the issue impacting both our SIGHT and RISE platforms, as well as our mobile applications, has now been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:36</var> UTC</small><br><strong>Update</strong> - Our engineering team has implemented a fix for the issues with both SIGHT and RISE platforms, as well as our mobile application, and we are currently monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC</small><br><strong>Monitoring</strong> - Our engineering team has identified the issue and is currently working on a fix. An issue with our DB caused a deadlock and in turn, caused our infrastructures to be halted. The issue has been addressed and locked sessions were removed from DB, our services are now available again. We are still monitoring our platforms and services and will take further actions if necessary.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Investigating</strong> - Our engineering team is investigating an issue with Inspectorio platforms (both RISE and SIGHT) and mobile applications. At this time, users may experience difficulties with accessing our services. We apologize for the inconvenience. We will share an update once we have more information.</p>tag:status.inspectorio.com,2005:Incident/97447962022-04-09T09:34:48Z2022-04-09T09:34:48ZMobile application doesn't work<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:18</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.inspectorio.com,2005:Incident/89103192021-12-22T14:01:20Z2021-12-22T14:01:20ZSlow Performance of Sight in China<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Users affected have reported that the behavior is back to normal and no additional reports have been received. Please reach out to support@inspectorio.com should you need further details relevant to this incident. <br /><br />Thank you and we appreciate your support and patience for bearing with us.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed and the team is monitoring the results. Still awaiting feedback from Akamai.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. The issue stems from Akamai and our Engineering team is closely working with Akamai for a complete fix of the issue. Meanwhile, refreshing Sight is still the most effective workaround for all affected users. <br /><br />Thank you and appreciate your patience for bearing with us.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:25</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. As a workaround, affected users need to refresh Sight for the meantime.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue. Our Engineering Team is working towards resolution and securing detailed findings.</p>tag:status.inspectorio.com,2005:Incident/80333922021-09-26T04:15:21Z2021-09-26T04:15:21ZRise Platform Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>04:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>06:29</var> UTC</small><br><strong>Scheduled</strong> - We will be executing planned maintenance on the Rise Inspectorio platform beginning at 02:00 UTC. We anticipate this maintenance to be completed by 5:00 UTC. During the maintenance window services on the Rise Inspectorio web and mobile will be unavailable.<br /><br />We will share updates to confirm when this maintenance has been completed and service has been fully restored.<br /><br />Please reach out to our Customer Support team at support@inspectorio.com with any questions or concerns.</p>tag:status.inspectorio.com,2005:Incident/79610462021-09-10T08:38:51Z2021-09-10T08:47:35ZInfrastructure service down which lead to ability to start inspections in Sight mobile application and upload inspection report functionality.<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>08:38</var> UTC</small><br><strong>Resolved</strong> - Our engineering team has successfully resolved the incident that was recently identified on SIGHT mobile. <br />You can resume your Inspection activities as normal on SIGHT mobile and we can confirm that the incident has had no impact on your inspection data. <br />Please reach out to our support team if you have any further questions support@inspectorio.com.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Monitoring</strong> - We continue to monitor the effectiveness of the fix implemented by our engineering team. Our mobile infrastructure health-check is back to normal but isolated cases of impacted users have been identified and are currently under review. We will continue to provide updates as they become available</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Investigating</strong> - The issue impacting Sight mobile users who is trying to Start or Upload the inspection. For users who already started before the incident happen, they can continue.</p>tag:status.inspectorio.com,2005:Incident/75774652021-07-22T16:45:03Z2021-07-22T16:45:03Zinspectorio-platform.com is impacted by an incident with a DNS provider<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Monitoring</strong> - inspectorio-platform.com services are now in an operational state. We're continue to monitor</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.inspectorio.com,2005:Incident/70912882021-05-30T11:01:10Z2021-05-30T11:01:10ZPlanned Platform Maintenance<p><small>May <var data-var='date'>30</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Scheduled</strong> - We will be executing planned maintenance on the Inspectorio platform beginning at 08:00 UTC. We anticipate this maintenance to be completed by 11:00 UTC. During the maintenance window services on the Inspectorio web and mobile platforms will be unavailable.<br /><br />We will share updates to confirm when this maintenance has been completed and service has been fully restored.<br /><br />Please reach out to our Customer Support team at support@inspectorio.com with any questions or concerns.</p>tag:status.inspectorio.com,2005:Incident/58210062020-12-17T02:40:33Z2020-12-17T20:00:17ZSight Platform Service Degradation<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Identified</strong> - The issue is identified. Team is working on a fix</p>tag:status.inspectorio.com,2005:Incident/58213952020-12-17T02:40:33Z2020-12-17T19:59:39ZRise Platform Service Degradation<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Identified</strong> - The issue is identified. Team is working on a fix</p>tag:status.inspectorio.com,2005:Incident/44105902020-06-19T20:07:20Z2020-06-19T20:07:20ZScheduled maintenance<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Update</strong> - During this period, our web and mobile platforms will be inaccessible.<br /><br />For questions or feedback about this maintenance, please do not hesitate to reach out to us at support@inspectorio.com or use the Live Chat feature on the web or mobile platform.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Investigating</strong> - We will be conducting scheduled maintenance and upgrade our infrastructure on June 19th at 19:20 UTC for 2 hours.</p>tag:status.inspectorio.com,2005:Incident/38406802020-04-12T08:39:09Z2020-04-12T08:39:09ZPlanned Platform Maintenance<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting scheduled maintenance and upgrade our infrastructure on Sunday, April 12th at 7:00 am UTC for 2 hours.
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<br />During this period, our web and mobile platforms will be inaccessible. We recommend that you schedule your activities accordingly around this time.
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<br />For questions or feedback about this maintenance, please do not hesitate to reach out to us at support@inspectorio.com or use the Live Chat feature on the web or mobile platform.</p>